Last updated: September 14, 2025

At Cookies & Bakes, we want you to receive your cookies as fresh as possible. Please read our shipping policy carefully before placing an order.

Processing Time

• Orders are typically processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will be processed the next business day.
• During peak seasons or promotions, processing times may be longer.

Shipping Methods

• We ship via trusted carriers (such as UPS, USPS, or FedEx).
• Delivery times vary depending on your location, but most orders arrive within 2–7 business days once shipped.
• Expedited shipping options may be available at checkout.

Shipping Rates

• Shipping costs are calculated at checkout based on weight, size, and destination.
• We currently ship only within the United States. (International shipping may be offered in the future.)

Shipping Addresses

• Please double-check your shipping address before completing your order.
• We are not responsible for lost, delayed, or undeliverable packages due to incorrect or incomplete addresses provided by the customer.

Warm Weather Shipping

• During warm weather months, cookies may soften or melt in transit. While we take steps to package items carefully, we are not responsible for damage caused by heat exposure.

Delivery Issues

• Once a package leaves our facility, responsibility transfers to the shipping carrier.
• We are not responsible for delays caused by carriers, weather, natural disasters, or other circumstances beyond our control.

Tracking Your Order

• Once shipped, you will receive a tracking number via email.
• Please monitor your tracking link for delivery updates.