Privacy Policy

Last updated: September 14, 2025

This Privacy Policy describes how Cookies & Bakes (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cookiesandbakes.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for purposes such as:

Providing Products and Services – to process payments, fulfill orders, manage your account, arrange shipping, handle returns/exchanges, and improve your shopping experience.
Marketing and Advertising – to send marketing, promotional communications, and to show you targeted advertisements.
Security and Fraud Prevention – to detect, investigate, or take action against fraudulent, illegal, or malicious activity.
Communicating with You & Service Improvement – to provide customer support and enhance the Services.

Cookies

Like many websites, we use Cookies on our Site.

Most browsers automatically accept Cookies, but you can adjust your settings to reject or remove them. Note that blocking cookies may affect your experience and limit some features.

Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses of your data.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and service providers (payment processors, shipping partners, analytics providers, etc.).
Business and marketing partners.
Legal authorities when required by law.
In connection with business transactions (merger, acquisition, bankruptcy).

We do not “sell” or “share” (as defined under applicable law) certain personal information with business and marketing partners for advertising purposes.

Third Party Websites and Links

Our Site may link to third-party websites.
We are not responsible for their privacy or security practices. Please review their policies before sharing personal data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. If you believe we have collected such data, please contact us for deletion.

Security and Retention of Your Information

We use reasonable safeguards to protect your information but cannot guarantee absolute security. Retention periods vary depending on business and legal needs.

Your Rights

Depending on your location, you may have rights including:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Restriction of Processing
Withdrawal of Consent
Right to Appeal decisions
Managing Communication Preferences (unsubscribe from promotional emails)

You may exercise these rights by contacting us (see below). We may require verification of your identity.

Complaints

If you have concerns about how we handle your data, please contact us first. If unresolved, you may have the right to escalate to your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@cookiesandbakes.com